Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of rohelp.in (the “Website”) and the water purifier repair, installation, and maintenance services offered by RoHelp Water Purifier Service Center (“RoHelp”, “we”, “us”, “our”).
By booking a service with us, calling us, messaging us on WhatsApp, or using our Website, you agree to be bound by these Terms. Please read them carefully. These Terms should be read together with our Privacy Policy and Refund & Cancellation Policy.
1. Who we are
RoHelp Water Purifier Service Center is an independently owned and operated water purifier service business, headquartered at Royal Colony, Mehdipatnam, Hyderabad, Telangana 500028. We currently provide doorstep service in Hyderabad, Bangalore, and other cities where we’re able to serve customers who reach out to us.
Our technicians are directly engaged and paid by RoHelp. They are not independent contractors booked through a third-party marketplace, and RoHelp is responsible for the quality and conduct of the service they provide on our behalf.
Brand disclaimer: RoHelp is an independent service provider and is not owned by, affiliated with, sponsored by, or authorized by Aquaguard, Kent, Pureit, AO Smith, LG, Livpure, Blue Star, Havells, V-Guard, or any other water purifier manufacturer whose products we service. All brand names, trademarks, and logos referenced on our Website belong to their respective owners and are used only to identify the products we’re able to repair or install.
2. Our services
We offer:
- RO/water purifier repair and diagnosis
- Installation and uninstallation
- Annual Maintenance Contracts (AMC), where offered
- Routine servicing and maintenance
for all major water purifier brands, regardless of where the unit was originally purchased.
3. Booking a service
You can book a service through our Website, by phone, or via WhatsApp. When you book, please provide accurate information about your location, the brand and model of your purifier, and the issue you’re experiencing, so we can prepare our technician appropriately.
We’ll confirm your booking and share an approximate arrival window for our technician.
4. Pricing and payment
- Our current standard charges are ₹299 for a repair/diagnosis visit and ₹599 for installation. These charges may be updated from time to time; the current rates will always be confirmed with you before your visit.
- If a spare part or replacement is needed, its cost is quoted to you separately and is not included in the visit charge.
- Payment is collected after the service is completed, by cash or UPI, and you will receive a bill for the work done.
- We do not currently process payments online through our Website.
5. Warranty
We provide a 90-day warranty on repair work carried out by our technicians, covering the specific issue that was repaired. This warranty does not cover:
- New issues unrelated to the original repair
- Damage caused by misuse, tampering, power surges, or water quality issues outside our control
- Consumables and parts that naturally wear out (filters, membranes) unless the part itself was faulty at the time of fitting
If you experience the same issue again within the warranty period, contact us and we’ll send a technician to resolve it at no additional service charge (parts, if separately required, may still apply).
6. Cancellations
You may cancel a scheduled visit at any time, including after a technician has already been dispatched, at no charge to you. Please see our Refund & Cancellation Policy for full details.
7. Your responsibilities
When booking a service, you agree to:
- Provide accurate contact and address details
- Ensure someone is available at the property during the confirmed visit window
- Provide our technician safe and reasonable access to the water purifier
- Treat our technicians with courtesy and respect
8. Liability
We stand behind the quality of the work our technicians perform and will make it right if something goes wrong with a repair we’ve completed, as described in our warranty and refund policies. However, to the extent permitted by law, RoHelp is not liable for:
- Pre-existing damage or issues with your water purifier unrelated to our service
- Delays caused by circumstances outside our reasonable control (traffic, weather, part unavailability from suppliers, etc.)
- Indirect or consequential losses arising from a delay or issue with the service, beyond the cost of the service itself
Nothing in these Terms limits any right you have under Indian consumer protection law that cannot lawfully be excluded.
9. Website use
You agree not to use our Website in any way that is unlawful, misleading, or intended to harm RoHelp or any other user. Content on the Website, including text, images, and branding, belongs to RoHelp unless otherwise credited, and may not be copied or reused without our permission.
10. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continuing to use our services after a change means you accept the updated Terms.
11. Governing law and jurisdiction
These Terms are governed by the laws of India. Regardless of which city you’re served in (Hyderabad, Bangalore, or elsewhere), any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, where RoHelp is headquartered.
12. Contact us
RoHelp Water Purifier Service Center Royal Colony, Mehdipatnam, Hyderabad, Telangana 500028 Phone: 06301191887 Email: rohelpcustomercare@gmail.com Website: rohelp.in