Refund and Cancellation Policy

This Policy explains how cancellations and refunds work when you book a service with RoHelp Water Purifier Service Center (“RoHelp”, “we”, “us”). It forms part of our Terms and Conditions. By booking a service with us, you agree to this Policy.

1. Cancellations

You may cancel a scheduled service visit at any time, for any reason, at no charge, including:

• Before a technician has been assigned
• After a technician has been assigned but not yet dispatched
• Even after a technician is already on the way to your location

We do not charge a cancellation fee under any of these circumstances. To cancel, contact us by phone or WhatsApp as soon as you know you need to, so we can inform our technician and avoid unnecessary travel.

2. Payment

We collect payment only after the service has been completed, by cash or UPI, and you’ll receive a bill for the work done. Since we don’t collect any advance or online payment at the time of booking, there’s no prepaid amount to refund if you cancel before service.

3. If you’re not satisfied with the service

Your satisfaction matters to us, and we handle any issue with a completed repair in the following order:

Step 1: Free re-visit. If something isn’t working right after our technician’s visit, contact us and we’ll send an experienced technician back to fix the issue at no additional service charge.

Step 2: Refund, if the issue still isn’t resolved. If the re-visit doesn’t resolve your issue to your satisfaction, we will discuss a refund with you. In this case:

• Any spare parts that were fitted during the repair will need to be paid for, since once installed and used, they cannot be resold or reused in another purifier.
• The service/labor charge and any unused portion of the payment will be refunded.

4. Technician no-show

If we confirm a visit and our technician fails to show up within the agreed window without informing you, please let us know. We’ll prioritize rescheduling your visit, and no charge will apply.

5. How to raise a request

To cancel a booking, request a re-visit, or raise a refund request, contact us as soon as possible at:

Phone: 06301191887 Email: rohelpcustomercare@gmail.com

We aim to respond to all cancellation, re-visit, and refund requests promptly.

6. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

7. Governing law and jurisdiction

This Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

Contact

RoHelp Water Purifier Service Center Royal Colony, Mehdipatnam, Hyderabad, Telangana 500028 Phone: 06301191887 Email: rohelpcustomercare@gmail.com